r e t u r n s

POSTAGE & RETURNS

DELIVERY

We use Royal Mail to deliver your goods.

For Standard UK Delivery please allow 2 - 5 working days for your order to arrive.

Our delivery charges for mainland UK addresses are:

Standard Delivery £4.95

Express £7.50

Heavy Goods Shipping £9.99
We do not currently cater for international orders, but are speedily working on that!

We aim to process orders the same day if ordered before 3 p.m, although at busy times we may take slightly longer. If you need your order urgently just let us know and we will try our best to accommodate.

RETURNS

We hope you are happy with your purchases from Pannacotta. However if for any reason you are not, we can offer an exchange or refund on any item as long as it is returned in its original packaging and in a saleable condition within 14 days of receipt. Please email us to organise a return.

If you receive faulty or damaged goods, please contact us within 7 working days and we will arrange a replacement or refund for you.

With the exception of faulty items, we are unable to reimburse postage costs. We would recommend that you obtain a certificate of posting in case for whatever reason the parcel fails to reach us.